Best Forex
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    +44 20 3302 8687
  • Our Address
    Stratford, London E15 1XQ
  • Working Hours
    All Days 9.00AM - 6.30PM

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Terms and Conditions

HomeTerms and Conditions

This section sets out the terms and conditions under which Best Forex Private Ltd* trades. By using this Service*, you acknowledge that you have read and understood these terms and conditions, and agree to be bound by them. If you do not understand and/or agree to these terms and conditions do not place an order with us as by placing an order with us you are indicating your acceptance to these terms. These terms and conditions shall apply to all contracts formed between you and us to the exclusion of any other terms and conditions you may seek to impose or incorporate, or which are implied by law or otherwise unless each of you and us agree, in writing, to vary these terms and conditions and confirm, in writing, the variation.
(* defined below)
Last updated: June 2017

1. DEFINITIONS.
‘Currency’: means any currency that currently we deal with only;
‘Best Forex/we/us/our’: refers to Best Forex Private Ltd whose registered office is at Unit 19A, 70-73 The Mall, Market Village, Stratford Shopping Centre, Stratford, London E15 1XQ (registered number 10100027)
‘Service’: means the currency we buy or sell from you at preferential rates, commission free, from key locations in the UK;
‘Website’: refers to https://bestforexuk.com/services/order-currency/
‘You and/or your’: means a person agreeing to these terms and conditions in order to use our Service.

2. GENERAL.
2.1 This Service is only available in the UK at selected Best Forex branches and can be used by all individuals.
2.2 To use this Service you must present an order confirmation form at the time of collecting your currency.
2.3 You may only use this Service for holiday or business travel and not for speculative, investment or any other purpose.
2.4 Currency is subject to availability.

3. OBTAINING AN ORDER CONFIRMATION FORM.
3.1 To obtain an order form, visit the website and fill the form then select which Best Forex branch you would like to collect your currency from.
3.2 Once you have selected a branch, and place the order you will receive a confirmation email from us with order details you will be presented with this email which will include the issue date, indicative rates of exchange, branch location and branch opening hours.
3.3 You must print this form or show this in your smart phone and present it to the branch staff at time of collection.

4. ORDER FORM EXPIRY DATE.
4.1 All printed order form will be valid for 2 days from the date of issue.

5. EXCHANGE RATES.
5.1 The exchange rate you will be given on your order may not be the exchange rate that will apply at time of collecting your currency. The exchange rate you will be given will apply on the date of placing an order and rates are subject to change at any time without prior notice.

6. CHARGES.
6.1 We do not charge you any commission for using this Service.
6.2 If you pay for your currency with a credit card the maximum amount you can use is £500. Any credit card you use for this service will apply for additional 3% of charge for the total amount you using. You acknowledge that this is not a charge made by us and that we have no liability for these charges. There is no fee for UK bank debit cards or cash purchase.

7. PAYMENT.
7.1 Payment is taking at the time of collection, not online at the time of placing an order.
7.2 You can pay for your currency in one of two ways set out below. Payment by any other means shall not be accepted:
7.2.1 By credit (maximum £500) / debit card;
7.2.2 By paying sterling cash over the counter.
7.3 When making payment you warrant that you are acting on your own behalf, for a genuine reason and that the funds are legally and beneficially yours, have not been obtained by illegal means nor in any way contrary to the rights of the legal owner and is not tainted in anyway by criminal activity.
7.4 If you would like to pay for your currency by sterling cash and the transaction value is £5,000 or above, we will require a Photo ID (Passport, Driving License, National ID) proof of the source of funds, such as a bank statement showing the debit entry or some form of transactional receipt.

8. PROOF OF IDENTITY.
8.1 We require proof of identification if you are looking to pay for your currency with a debit or credit card.
8.2 Acceptable proof of identity includes full passport with signature, current UK photo card driving license, current EU members state ID card with photo, or building industry sub-contractors registration card issued by Inland Revenue.
8.3 For branches that allow transactions greater than £4000 (four thousand pounds), we will require proof of identity and proof of address, regardless of how you pay for the purchase.
8.4 Acceptable proof of address includes a recent utility bill (gas, water, electricity, landline) dated within the last 3 months, a recent bank/building society account statement dated within the last 3 months, benefit agency benefit book, current Inland Revenue tax code notification, or Council Tax bill dated within the last 3 months.

9. ORDER LIMITS AND RESTRICTIONS.
9.1 There is no minimum purchase required to use this Service.
9.2 The following purchase restrictions apply at branch:
9.3 £4000 maximum purchase per customer per day.
9.4 Purchases over £1000 can only be processed between 9am and 5.00pm Monday to Friday.
9.5 Maximum Debit card purchase: £3000.00

10. BUY BACK.
10.1 On production of the original receipt, we will buy back any leftover currency you have purchased via this service at any of our branches, commission free, at the buy rate as displayed at our branch on the day it is changed back. This may vary from the original rate given at the time of purchase.

11. IMPORT AND EXPORT RESTRICTIONS.
11.1 You must independently check the relevant currency restrictions applicable in different countries. We are not responsible for any currency restrictions applicable outside of England. Please contact the relevant authorities of the country concerned before placing your order with us. We will not be liable for any breach of laws outside of England.

12. COMPLAINTS.
12.1 If you are unhappy at any time with our Service, please let us know and we will do everything possible to resolve your complaint satisfactorily.

12.2 To make a complaint, you may call us on 020 3302 8687. Alternatively, if you would like to make a written complaint, you can do so via email to support@bestforexuk.com, or by sending us a letter to Best Forex Customer Services, Unit19A, Market village, 70-73 The Mall, Stratford Shopping Centre, Stratford, London, E15 1XQ.

12.3 We will investigate and respond to your concerns promptly. Within 2 Business Days of receiving your complaint, we will send you a written acknowledgement or our final response. If you have not received a final response within 2 Business Days, we will write to you with our final response within 4 weeks.

13. LIABILITY.
13.1 If we are in breach of our obligations under these terms and conditions, we will only be liable to you for the direct losses that you incur. Direct losses mean the value of the currency you wish to order from us, pursuant to purchase by you.

13.2 We will compensate you based on a reasonable pre-estimate of the loss you suffer resulting from such breach. Our maximum liability to you in respect of each order will be to refund the total value of the order.

13.3 We will not be liable to you for any losses that we could not reasonably be expected to foresee or to occur or for any loss of profits, loss of opportunity, loss or waste of time, loss of anticipated savings, loss of business, consequential or special loss.
13.5 Neither we nor you will be responsible to the other if the failure to comply with any of these terms and conditions is:

(a) due to unforeseeable circumstances beyond our/your control, such as war, riots, the consequences of which would have been unavoidable despite reasonable efforts to the contrary;

(b) due to any governmental or court order or any other legal obligation.

13.6 You will compensate us for losses caused to us as a result of your fraudulent conduct or if you breach these terms and conditions. The amount paid by you under this condition will represent a reasonable assessment of our losses. The protection provided by you under this condition will not apply if we deliberately or negligently caused the loss.

13.7 Nothing in these terms and conditions shall exclude our liability for:

13.7.1 death or personal injury caused by our negligence;

13.7.2 fraud or fraudulent misrepresentation; or

13.7.3 any other matter for which it would be illegal for us to exclude or limit our liability.

14. CHANGE OF TERMS.
14.1 These terms and conditions may be changed in respect of future purchases to reflect changes in the law, changes in market conditions, and changes in any fees and or charges or to meet regulatory requirements. If any change is made in these terms and conditions, the revised version will be posted on the Website. You are advised to visit the Website regularly and keep yourself updated about the terms and conditions before using the Service.

15. APPLICABLE LAW.
15.1 These terms and conditions will be governed by English Law. Any dispute will be resolved in the courts of England.

These online terms and conditions are valid as from June 2017.